Contact us
Whether it’s about your order, how to use the product, or just some advice — our support team is here for you. We believe in transparency, quick replies and real solutions. With us you always get:
- Personal support (no bots or canned answers)
- Fast help within 24 hours
- Clear solutions, so you’re never left uncertain
Before you email
Please check our FAQ / Help Center — it’s often the fastest way to get answers to common questions.
Email us at support@woolvera.nl.
For a faster resolution, include your order number and a brief description of the issue in the subject line. You can also fill out our contact form, which is at the bottom of this page.
If you don’t see our reply within 1–3 business days, there are two possibilities:
• Our mail system didn’t receive your message — please resend it.
• We replied, but the message landed in Spam/Promotions — please check those folders.
Message us on WhatsApp: +31 6 28755692.
Social media (DMs welcome)
Instagram @..... • TikTok @.....• Facebook @.....
(We aim to reply within 48 hours on business days.)
Business details
Woolvera
John F. Kennedylaan 40, 5554XD Valkenswaard, The Netherlands
Support hours: Mon–Fri, 09:00–17:30 (CET)
Average response time: < 24h
Wholesale
Interested in wholesale? Email info@woolvera.nl with your company details and estimated volumes. We’ll get back to you within 1–3 business days.
Warm tips
During extreme weather or peak seasons, delivery times may vary by region.
If you experience a logistic delay, reach out — we’ll help sort it out quickly.
Prefer the short version? Use this at the top of your page:
Quick help: live chat / FAQ → email support@woolvera.nl (include order #) → WhatsApp +31 6 28755692.
Reply time: within 24h (Mon–Fri).