Return & Refund Policy

Woolvera Returns & Exchanges Policy

We want your experience with Woolvera to be smooth and satisfying. If something isn’t right, our return/exchange process below will help you quickly resolve it.

General Return / Exchange Process

Step 1 – Start your request
Email support@woolvera.com with your order number and the item(s) you wish to return or exchange. Our customer care team will confirm eligibility and provide instructions.

Step 2 – Send your item back
Once approved, return the item within 7 days of approval using the instructions we provide.
We recommend a trackable shipping service. Please note: return shipping costs are not covered by Woolvera unless the item arrived damaged/defective or we made an error.

Step 3 – Refund / Exchange
After we receive your return, we’ll inspect it within 3–5 business days and process either an exchange or a refund to your original payment method. You’ll receive an email confirmation once completed.

Important: Please contact us before sending anything back. Returns shipped to our warehouse or a local post office without prior authorization may be refused.

Return Window

You may return eligible items within 30 days of the date you received your order.

Eligibility & Condition

To be eligible for a return or exchange, items must be:

  • Unused, unwashed, and undamaged

  • In the original condition, with original packaging and tags/labels attached

Items that appear worn, washed, altered, or with signs of wear (e.g., deodorant, makeup, fragrance) may not be accepted.

Non-Returnable / Non-Exchangeable Items

For hygiene and quality reasons, we cannot accept returns/exchanges for:

  • Final-sale or “non-returnable” items marked at checkout

  • Gift cards

  • Personalized/monogrammed items

  • Items damaged through wear and tear, improper care, self-repair, or accidents

“Fit issues,” personal preference changes, or color differences caused by monitor settings are not considered defects.

Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item, contact support@woolvera.com within 7 days of delivery with photos and your order number. We’ll fix it—either by replacement, store credit, or refund.

Address & Delivery Issues

Please double-check your shipping address at checkout. Woolvera isn’t responsible for delivery failures caused by incorrect/incomplete addresses or refusal by the recipient.
If you notice an error, contact us immediately at support@woolvera.com with your order number so we can try to help before dispatch.

Refunds

  • Approved refunds are issued to your original payment method.

  • Once processed, funds may take up to 7 business days to appear, depending on your bank or card issuer.

  • We do not refund original shipping fees (where applicable).

  • If your return is not approved after inspection, we will contact you with next steps.

Exchanges

Exchanges are subject to stock availability. If the requested item/size is unavailable, we’ll process a refund instead.

How to Reach Us

Questions, returns, or exchanges?
Email: support@woolvera.com
(Include your order number in the subject line: RETURN or EXCHANGE)

 

Thank you for shopping with Woolvera. See you again soon!