Questions & Answers (FAQ)
Yes, once your order is shipped you'll receive a tracking link via email. Need to modify or cancel your order?
Contact us as soon as possible at support@woolvera.com with your order number. If your order hasn't been processed yet, we can usually make changes without any problem.
Did you accidentally enter a wrong address or incorrect details? Email us right away with your order number and the correct information. We can update this as long as your order hasn't been processed or shipped yet.
We ship worldwide, with a focus on the US. Average delivery time in the United States is 5–10 business days. You have 30 days to return any item for a full refund. View more information about shipping times, guarantees and more: Shipping or Guarantees
Returns are always processed through our return address (request this first via support@woolvera.com). In case of defects or incorrect delivery, we also cover the return costs.
Yes. Our products meet US safety standards and are rigorously tested on New York streets before they reach you. Each piece is designed for everyday wear and proven cold-proof. Follow the care instructions to keep your Woolvera pieces in perfect condition.
Each item comes with a care label with specific washing and maintenance instructions. Most pieces are machine washable, but always check the label first. Need help with stain removal or storage tips? Our support team is happy to help.
More questions? Contact us using the form below and we'll get back to you as soon as possible!
Let's talk!
Whether it's about your order, a question about our pieces, or just some advice. Or maybe you just want to know more about Woolvera? We're here for you. Our team believes in real conversations and honest help. Here's what you can expect:
- Personal contact (real people, no bots)
- Quick responses within 24 hours
- Honest solutions that actually help
Reach us at support@woolvera.com or fill out the form below. We're looking forward to hearing from you!