Privacy Policy

WOOLVERA – PRIVACY POLICY

Last updated: november 6 2025

At Woolvera (“Woolvera,” “we,” “us,” or “our”), we respect your privacy. This online Privacy Policy describes the types of personal information we collect on woolvera.com and related pages (the “Site”), how we use that information, with whom we share it, the choices available to you, and the measures we take to safeguard it. It also explains how to contact us about our privacy practices.

INFORMATION WE COLLECT

Information You Provide

Depending on how you interact with the Site, we may collect:

  • Contact details (name, postal address, email address, phone number)

  • Account credentials (username and password – stored securely)

  • Payment information (card or alternative payment details processed by our payment processors)

  • Order and transaction data (products purchased, delivery details, order history)

  • Content you submit (messages to customer service, product reviews, live-chat content)

  • Marketing preferences (newsletter opt-in/opt-out)

Information Collected Automatically

When you use the Site, we may automatically collect information by means of cookies and similar technologies, web server logs, web beacons and JavaScript, such as:

  • Device and browser data (IP address, device identifiers, OS and browser type, system settings, language)

  • Usage data (pages viewed, links clicked, referring/exit pages, timestamps, scroll/interaction data)

Cookies are files that websites send to your browser or device to uniquely identify it or to store settings. We may also use other local storage (e.g., browser-based or plug-in storage). Your browser may alert you when certain cookies are set and how to manage or disable them. Note that some Site features may not function properly without cookies.

Web server logs may record your IP address, the address of the page that referred you to the Site, and details about your interactions on the Site. We may place tags or “web beacons” (small files that link pages to specific web servers and cookies) to understand usage and campaign performance. We may also use third-party web analytics services (e.g., Google Analytics) to analyze how users engage with the Site. Information generated for this purpose (including IP addresses collected by automated means) may be disclosed to the analytics providers. To learn more about opting out, see their respective help pages.

Some browsers and devices allow you to send a “Do Not Track” signal. At this time, our Site does not alter its practices in response to DNT signals.

HOW WE USE THE INFORMATION WE COLLECT

We may use the information described above to:

  • Provide products and services (process and deliver orders; provide customer support)

  • Create and manage your account; process payments

  • Send catalogs or promotional materials (with your consent where required)

  • Communicate with you and manage participation in special events, programs, offers, surveys and market research

  • Respond to inquiries and provide service alerts (e.g., order/shipping updates)

  • Perform data analytics (including aggregation and anonymization where appropriate)

  • Operate, evaluate, and improve our business and the Site (including developing new products/services)

  • Manage our communications and measure campaign performance

  • Conduct accounting, auditing and other internal functions

  • Protect against, identify and prevent fraud and other unlawful activity, claims and liabilities

  • Comply with applicable legal requirements, industry standards and our policies

We may also use information in other ways for which we provide specific notice at the time of collection or obtain consent where required by law.

INFORMATION WE SHARE

We do not sell personal information. We may disclose personal information as follows and as described in this Policy:

  • Service providers/agents acting on our behalf (e.g., ecommerce platform/hosting, payment processors, fulfillment and shipping partners, customer support, analytics and marketing tools). These parties are authorized to use the information only as necessary to provide services to us and are required to safeguard it appropriately.

  • Affiliates and corporate transactions: We may share information with our subsidiaries/affiliates for the purposes described in this Policy, and in connection with a corporate transaction (e.g., merger, acquisition, reorganization or sale of assets) where such information may be transferred as a business asset.

  • Legal reasons: We may disclose information (i) if required by law, regulation or legal process, (ii) to law-enforcement or other authorities when we believe disclosure is necessary or appropriate, (iii) to prevent physical or financial harm, or (iv) to investigate suspected or actual fraudulent or illegal activity.

NOTICE TO CALIFORNIA RESIDENTS

Subject to applicable law, California residents may request:

  • A list of categories of personal information we collected, the sources, the business purposes, and categories of third parties with whom we shared such information;

  • Access to specific pieces of personal information we hold about you;

  • Deletion of your personal information (subject to lawful exceptions);

  • To opt out of “sale” or “sharing” for cross-context behavioral advertising (we do not sell personal information for monetary consideration; where our use of advertising cookies constitutes “sharing,” you can opt out via our cookie preferences link or by contacting us);

  • Non-discrimination for exercising your rights.

To exercise these rights, contact us at contact@woolvera.com. We may take reasonable steps to verify your identity before fulfilling a request.

YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict or object to certain processing, and to data portability. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal. You may also object to our use of your information for direct marketing at any time, and we will honor that choice.

To submit a request, email contact@woolvera.com. If you are in the EU/EEA/UK, you may also lodge a complaint with your local data protection authority.

INTERNATIONAL DATA TRANSFERS

We may transfer the information we collect to countries other than the country in which the information was originally collected (including the United States and the European Union). When we transfer personal information internationally, we implement appropriate safeguards (such as Standard Contractual Clauses or other lawful mechanisms) to protect your information.

HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. While we strive to protect your information, no method of transmission or storage is 100% secure.

LINKS TO OTHER WEBSITES

For your convenience, our Site may contain links to third-party websites or services that are not owned or controlled by Woolvera. We are not responsible for the content, use, or privacy practices of any third-party sites. We encourage you to review their privacy policies.

Shopify Disclosure 

Our store is hosted on Shopify. They provide us with the online ecommerce platform that allows us to sell our products and services. Your data is stored through Shopify’s data storage, databases and the general Shopify application on secure servers behind a firewall. For more information, see Shopify’s Privacy Policy.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time without prior notice to reflect changes in our practices or for other operational, legal or regulatory reasons. When we make material changes, we will post a prominent notice on the Site and indicate at the top when it was last updated.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, or if you would like to update your preferences or exercise your privacy rights, please contact us at:

Woolvera 
Email: contact@woolvera.com
Postal address: John F Kennedylaan 40, Valkenswaard, Netherlands.
If you are located in the EU/EEA/UK, you may also contact your local supervisory author